At HSE Counsel, we understand that circumstances can change and that clients or learners may occasionally need to cancel or reschedule a training course, consultancy visit, or other services. This Cancellations and Refunds Policy outlines the procedures, terms, and conditions that apply in such cases, ensuring clarity and fairness for all parties. By booking any service with HSE Counsel, clients and learners acknowledge that they have read, understood, and agreed to this policy.

Clients may cancel or request a reschedule of a confirmed booking by notifying HSE Counsel in writing. While we will make every effort to accommodate reasonable requests, cancellations or rescheduling are subject to the timing of the request and the nature of the service. For consultancy services, on-site visits, or bespoke engagements, any cancellation after the booking is confirmed may result in the forfeiture of part or all of the fees paid, particularly where arrangements, travel, or preparatory work have already been undertaken.

Refunds, where applicable, are subject to a deduction of ten percent to cover management and administrative costs. Once a service, course, or engagement has commenced, whether in-person or online, fees are generally non-refundable. This includes scenarios where a client or learner is unable to attend, fails to complete a course, or does not fully participate in the service. In cases where HSE Counsel cancels a session due to unforeseen circumstances, such as force majeure events, clients will be offered the option to reschedule or, where appropriate, receive a full refund of the fees paid for the cancelled service.

For training courses, HSE Counsel requires notification of cancellations at the earliest opportunity. Advance notice allows us to manage course capacity, make alternative arrangements, and minimise disruption to other learners. Refunds or reschedules will be handled in accordance with the timing of the notice and any costs already incurred. Clients are responsible for ensuring that any communication regarding cancellations or rescheduling is received and acknowledged by HSE Counsel to avoid misunderstandings.

HSE Counsel reserves the right to refuse any refund or reschedule requests that fall outside the conditions outlined in this policy or where sufficient notice has not been provided. This policy applies equally to all clients, organisations, and individual learners, and forms part of the overall terms and conditions governing engagement with HSE Counsel. Any amendments to this policy will be published on our website and will apply to all new bookings from the date of publication and existing clients when published. Clients and learners are encouraged to review the most current version prior to making a booking.

This Cancellations and Refunds Policy works in conjunction with other HSE Counsel policies, including the Booking and Payment Policy, Learner Conduct Policy, and Consultancy Services Policy. Our aim is to provide transparency, consistency, and fairness in all interactions while ensuring that HSE Counsel can maintain the high standard and reliability of our services.