Booking and Payment Policy
All bookings for training courses, consultancy services, audits, assessments, or advisory support provided by HSE Counsel must be confirmed in writing, either through our website, by email, or via a signed quotation or contract. A booking is only considered confirmed once HSE Counsel has issued written acceptance or acknowledgment. Clients are encouraged to provide any special requirements, preferences, or access needs at the time of booking to ensure that we can accommodate these requests and deliver services effectively. By making a booking, clients acknowledge that they have read, understood, and agreed to this Booking and Payment Policy.
For consultancy services, a minimum advance payment of 50% of the total agreed fee is required before the commencement of any service, site visit, or assessment. This advance payment must be cleared to secure the booking. The remaining balance of the fee is payable in accordance with the terms specified in the quotation or contract, usually within 30 days of the invoice date, unless otherwise agreed in writing. HSE Counsel reserves the right to withhold services, reports, or certifications until all outstanding payments have been received. For training courses, the booking is not confirmed until the required fees have been paid in full or as agreed otherwise, and the course place is reserved on a first-come, first-served basis.
All fees quoted by HSE Counsel are exclusive of any applicable taxes unless explicitly stated. In addition to the service fees, clients may be required to cover expenses incurred during the delivery of services, including but not limited to travel, accommodation, specialist equipment, or materials, unless these are expressly included in the agreed fee. It is the responsibility of the client to provide accurate billing and contact information to ensure timely invoicing and payment. HSE Counsel will not be held liable for any delays or complications caused by inaccurate client information.
In the event that payment is not received within the agreed timeframe, HSE Counsel reserves the right to postpone, reschedule, or cancel services without liability. Late payments may also be subject to administration fees, recovery, or other costs in accordance with applicable UK legislation. Clients are advised to contact HSE Counsel promptly if there are any issues with payment or if they require alternative arrangements. Bookings are non-transferable to third parties unless expressly agreed in writing by HSE Counsel, and any requests for substitution will be considered on a case-by-case basis.
Once a booking has been confirmed and payment received, HSE Counsel will provide any necessary preparatory instructions, materials, or information relevant to the service or course. This ensures that clients and learners are fully prepared to participate and derive maximum benefit from the engagement. Clients are responsible for ensuring that all participants arrive on time, bring any required documentation, and adhere to any pre-course or pre-service instructions provided by HSE Counsel.
HSE Counsel reserves the right to amend or update this Booking and Payment Policy at any time. Any updates or revisions will be published on our website and will apply to all new bookings and existing books unless otherwise specified from the date of publication. It is the client’s responsibility to review the current policy prior to making a booking. By proceeding with a booking, clients accept and agree to be bound by the terms of the most current version of this policy.
This Booking and Payment Policy forms part of the overall terms and conditions governing the engagement of HSE Counsel and should be read in conjunction with all other policies, including the Cancellation and Refund Policy, Learner Conduct Policy, and Consultancy Services Policy. It is designed to provide transparency, clarity, and fairness for all clients and learners while ensuring that HSE Counsel can deliver services efficiently, safely, and to the highest professional standard.
