Curriculum
- 1 Section
- 5 Lessons
- 65 Weeks
Expand all sectionsCollapse all sections
The Investigation Process
The Investigation Process
Accident and incident investigation should follow a structured and consistent process. This helps ensure that investigations are thorough, fair, and effective.
The first step is to ensure that the situation is safe and that anyone injured receives appropriate assistance. Once immediate risks have been controlled, the investigation can begin. Prompt investigation is important, as evidence and memories can quickly be lost.
Information gathering is a key part of the process. This may include speaking to those involved, observing the scene, reviewing procedures, and examining equipment. The aim is to establish what happened, when it happened, and how it happened. Information should be gathered objectively and without assumptions.
Witness accounts can provide valuable insight, but they should be handled sensitively. People may feel anxious or worried about being blamed. Creating a supportive environment helps encourage honest and accurate information.
Once information has been gathered, the next step is to identify causes. This involves looking beyond the immediate cause to identify underlying and root causes. For example, an accident caused by a slip may be linked to poor housekeeping, inadequate cleaning procedures, or lack of awareness.
Identifying root causes helps ensure that control measures address the real issues rather than superficial problems. Without this step, changes may be ineffective and accidents may continue to occur.