Curriculum
- 2 Sections
- 36 Lessons
- 26 Weeks
- ISO 4500111
- 1.1Introduction to ISO 45001 and Occupational Health & Safety Management Systems (OH&S)
- 1.2Key Terms and Definitions in ISO 45001
- 1.3Context of the Organization (Clause 4 of ISO 45001)
- 1.4Leadership and Worker Participation (Clause 5 of ISO 45001)
- 1.5Planning (Clause 6 of ISO 45001)
- 1.6Support (Clause 7 of ISO 45001)
- 1.7Operation (Clause 8 of ISO 45001)
- 1.8Performance Evaluation (Clause 9 of ISO 45001)
- 1.9Improvement (Clause 10 of ISO 45001)
- 1.10Integrating ISO 45001 with Other Management Systems
- 1.11Risk-Based Thinking and Continuous Improvement in ISO 45001
- ISO 19011: Guidelines for auditing management systems26
- 2.1Introduction to ISO19011
- 2.2Principles of Auditing
- 2.3Managing an Audit Program
- 2.4Establishing Audit Program Objectives
- 2.5Determining Audit Program Risks and Opportunities
- 2.6Establishing the Audit Program
- 2.7Implementing the Audit Program
- 2.8Monitoring the Audit Program
- 2.9Reviewing and Improving the Audit Program
- 2.10Initiating the Audit
- 2.11Determining Audit Feasibility
- 2.12Preparing Audit Activities
- 2.13Reviewing Documented Information
- 2.14Preparing the Audit Plan
- 2.15Assigning Work to the Audit Team
- 2.16Preparing Working Documents
- 2.17Opening Meeting
- 2.18Communication During the Audit
- 2.19Collecting and Verifying Information
- 2.20Generating Audit Findings
- 2.21Preparing Audit Conclusions
- 2.22Closing Meeting
- 2.23Preparing the Audit Report
- 2.24Completing the Audit
- 2.25Follow-Up Activities
- 2.26ISO45001 Exam120 Minutes40 Questions
Support (Clause 7 of ISO 45001)
Overview of Support in OH&S Management
Clause 7 of ISO 45001 focuses on the resources and mechanisms necessary to support an effective Occupational Health and Safety Management System (OH&SMS). Support is critical because, even with strong leadership and planning, an OH&SMS cannot function effectively without the right people, competence, communication, documentation, and infrastructure. For Lead Auditors, evaluating support involves examining how the organization enables, sustains, and continuously improves its OH&S performance.
Support is broader than simply providing equipment or training; it encompasses all elements that facilitate the effective implementation of policies, procedures, objectives, and controls. Auditors must assess whether resources are adequate, accessible, and applied consistently across the organization.
Organizations are required to determine and provide the resources needed for the establishment, implementation, maintenance, and continual improvement of the OH&SMS. Resources may include personnel, financial investments, equipment, technology, and time allocation. Auditors should evaluate whether resources are sufficient to achieve OH&S objectives and whether management has made them readily available.
Infrastructure includes the physical and organizational structures necessary for operations. For example, safe work areas, ergonomic workstations, fire protection systems, ventilation, and machinery maintenance all contribute to OH&S. Auditors must check whether infrastructure is properly designed, maintained, and monitored to prevent hazards and ensure worker safety.
Competence is essential for the effectiveness of an OH&SMS. ISO 45001 requires organizations to ensure that workers have the necessary knowledge, skills, and experience to perform tasks safely and comply with OH&S requirements. Competence should be aligned with job responsibilities, risk exposure, and operational complexity.
Organizations are also required to provide appropriate training, both initial and ongoing, to address changing risks, procedures, and legal requirements. Auditors should review training records, competency assessments, and evidence of skill application to verify effectiveness.
Awareness is another critical aspect of support. Workers must understand the OH&S policy, objectives, applicable hazards, risks, controls, and their individual roles and responsibilities. Auditors should assess whether awareness programs are effective, for example, through interviews, observations, and feedback mechanisms.
Communication
Effective communication is a fundamental support mechanism in ISO 45001. Organizations must establish processes for internal and external communication relevant to OH&S. Internal communication includes sharing safety procedures, incident reports, risk assessments, and updates to workers at all levels. External communication may involve regulators, contractors, suppliers, or community stakeholders.
Auditors must evaluate whether communication processes are clear, timely, and appropriate for the audience. This includes reviewing documented procedures, meeting minutes, notices, emails, and informal methods such as toolbox talks. A robust communication system ensures that critical information reaches the right people at the right time, reducing risks and enhancing compliance.
Documented Information
ISO 45001 requires organizations to maintain documented information to support the OH&SMS and demonstrate compliance with the standard. Documented information includes policies, procedures, work instructions, risk assessments, monitoring records, and audit findings. Proper control of documentation ensures that information is accurate, accessible, and up-to-date.
Auditors should assess whether documented information is appropriately controlled. This includes verifying version control, approval processes, accessibility, and retention periods. Additionally, auditors should confirm that documented procedures reflect actual practices in the workplace. Discrepancies between documentation and practice are a common source of nonconformities.
Emergency Preparedness and Response Support
Worker involvement is not limited to operational activities; it extends to support functions such as training, communication, and documentation. Involving workers in the development of procedures, risk assessments, and safety campaigns ensures that support mechanisms are practical, relevant, and effective.
Auditors should evaluate how worker participation influences support processes. For example, if workers contribute to designing training programs or feedback mechanisms, it can improve understanding, compliance, and overall safety culture.
When auditing Clause 7, Lead Auditors should examine resources, competence, awareness, communication, and documented information systematically. Evidence may include personnel training records, infrastructure inspection reports, internal communications, procedural documentation, and interviews with employees.
Common audit findings in Clause 7 include insufficient resources for high-risk areas, incomplete training programs, poor communication channels, and outdated or inaccessible documentation. Auditors should determine the impact of these deficiencies on overall OH&S performance.
Support under Clause 7 ensures that the OH&SMS functions effectively, linking leadership commitment and planning with operational implementation. Without adequate support, even well-designed systems cannot achieve their intended outcomes, making this clause essential for a comprehensive audit.